At Exquisite Wig Shop, we take pride in offering premium quality human hair wigs and specialty hair solutions to our global clientele. We understand that finding the perfect wig is essential, which is why we’ve created this straightforward returns policy to ensure your complete satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Human Hair Care products that have been opened or used
  • Children’s Wigs that have been tried on without a protective cap
  • Any Accessories that show signs of wear

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – Our San Francisco-based team will respond within 1 business day with return instructions
  4. Ship your return using the provided shipping label (return shipping fees may apply)
  5. Receive your refund or exchange once we inspect and approve the returned item

Return/Exchange Request Form Template

Copy and paste this template into your email to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Exquisite Wig Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Product Details: – Product Name: [Product Name] – SKU/Item Number: [If Available] – Reason for Return/Exchange: [Please specify] I confirm that the item is unused, in its original condition, and includes all original packaging and tags. Please advise on next steps for processing my request. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days for credit card payments, 24-48 hours for PayPal
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Exchanges

We happily exchange items for a different size, color, or style from our premium collections:

  • European Human Hair for another length or texture
  • Lace Front Wigs for a different cap size (Petite or Large)
  • Heat Friendly Synthetic styles for alternative colors

To process an exchange, follow the same return procedure above, clearly stating your desired exchange item in your request.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items like our Remy Human Hair collection.

Damaged or Defective Items

If you receive a damaged or defective item from our Advanced Stage Hair Loss solutions or any other collection, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Questions?

Our San Francisco-based wig specialists are available to assist you with any questions about our returns policy or premium products. Contact us at:

Email: [email protected]
Response Time: Typically within 1 business day (Monday-Friday, 9AM-5PM PST)

Thank you for choosing Exquisite Wig Shop for your premium hair solutions. We appreciate the opportunity to serve you and are committed to your complete satisfaction.