At Exquisite Wig Shop, we are committed to providing premium quality human hair wigs and specialty hair solutions with exceptional service. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) from our San Francisco headquarters.
Shipping Methods & Delivery Times
We offer two convenient shipping options to serve our global clientele (excluding some Asian and remote regions):
Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment
Free Shipping:
- Available for orders over $50 USD
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing.
Returns & Exchanges
We want you to be completely satisfied with your premium wig purchase. If you need to return or exchange an item, please review our policy below.
Return Policy Overview
- Return Window: 15 days from receipt of order
- Condition: Items must be unused, in original condition with all tags attached and packaging intact
- Proof of Purchase: Original receipt or order confirmation required
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
- Opened or used Human Hair Care products
- Children’s Wigs that have been tried on without a protective cap
- Accessories showing signs of wear
How to Initiate a Return or Exchange
Follow these steps for a smooth return or exchange process:
- Contact Us: Email [email protected] within 15 days of receiving your order
- Complete Request Form: Use the template below in your email
- Wait for Approval: Our San Francisco team will respond within 1 business day with instructions
- Ship Your Return: Use the provided shipping label (return shipping fees may apply)
- Receive Refund/Exchange: Processed after we inspect and approve the returned item
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Exquisite Wig Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date].
Product Details:
– Product Name: [Product Name]
– SKU/Item Number: [If Available]
– Reason for Return/Exchange: [Please specify]
I confirm that the item is unused, in its original condition, and includes all original packaging and tags.
Please advise on next steps for processing my request.
Best regards,
[Your Full Name]
[Your Contact Information]
[Your Order Number]
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
- Approval Notification: We’ll email you regarding the status of your refund
- Refund Method: Processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time:
- 3-5 business days for credit card payments
- 24-48 hours for PayPal payments
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Policy
We happily exchange items for:
- Different size, color, or style from our premium collections
- European Human Hair for another length or texture
- Lace Front Wigs for a different cap size (Petite or Large)
- Heat Friendly Synthetic styles for alternative colors
Follow the same return procedure above, clearly stating your desired exchange item in your request.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. For high-value items like our Remy Human Hair collection, we recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
Damaged or Defective Items
If you receive a damaged or defective item from our Advanced Stage Hair Loss solutions or any other collection:
- Contact us immediately at [email protected]
- Include photos of the damage
- We will arrange for a replacement or refund at no additional cost
Need Assistance?
Our San Francisco-based wig specialists are available to help with any questions about shipping or returns.
Contact Us:
Email: [email protected]
Response Time: Typically within 1 business day (Monday-Friday, 9AM-5PM PST)
Thank you for choosing Exquisite Wig Shop for your premium hair solutions. We appreciate your business and are committed to your complete satisfaction.