Last Updated: [Insert Date]

Welcome to Exquisite Wig Shop! These Terms and Conditions outline the rules and regulations for using our website (www.uswigboutique.com) and purchasing our premium hair solutions.

By accessing our website and making a purchase, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of this website for purchasing our premium wigs and hair products.

1.2 Restrictions

You must not:

  • Republish material from this website without permission
  • Sell, rent, or sub-license material from the website
  • Reproduce, duplicate, or copy our products or website content
  • Use our website in any way that causes damage or impairs accessibility

1.3 Intellectual Property

All content on this website, including product designs, descriptions, images, and logos, are the property of Exquisite Wig Shop and protected by international copyright laws.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium hair products including:

  • European Human Hair wigs
  • Remy Human Hair collections
  • Lace Front Wigs
  • Heat Friendly Synthetic options
  • Specialty solutions for Advanced Stage Hair Loss
  • Children’s Wigs and Men’s Wigs

However, slight variations may occur due to monitor display differences and the natural characteristics of human hair products.

2.2 Product Availability

All orders are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation via email. This constitutes our acceptance of your order.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely, and we do not store your payment information.

3.3 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) from our San Francisco headquarters.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

Note: We currently cannot ship to some Asian and remote regions.

4.3 Delivery

You are responsible for providing accurate shipping information. We are not liable for delays caused by customs or incorrect addresses.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

  • Items are unused and in original condition with tags attached
  • Original proof of purchase is provided
  • Non-returnable items include opened Human Hair Care products and tried-on Children’s Wigs

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Complete the provided Return Request Form
  3. Wait for approval and instructions
  4. Ship the item back (customer pays return shipping)

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

5.4 Exchanges

We happily exchange items for:

  • Different size, color, or style
  • European Human Hair for another length/texture
  • Lace Front Wigs for different cap sizes

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information.

6.2 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.3 Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose
  • To submit false or misleading information
  • To interfere with the website’s operation

7. Limitation of Liability

Exquisite Wig Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Inaccuracies in product descriptions
  • Shipping delays beyond our control
  • Improper care or use of our products

Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of California, USA.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Exquisite Wig Shop
4852 Jim Rosa Lane
San Francisco, CA 94143
USA
Email: [email protected]